LESSON 2 · First Impressions That Last
The Curiosity Gap
Great openers create a curiosity gap — the space between what the listener knows and what they want to know. Instead of stating your point outright, hint at it.
Compare: "Here is what we changed last quarter" versus "Something happened last quarter that nobody predicted." The second makes people lean in, because their brain needs to close the gap. Even a strong stat lands harder when you withhold it first. It works anywhere, even in an email subject line — just deliver the payoff quickly, or people feel manipulated.