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LESSON 2 · Handle Tough Questions

The Premature Response

Most people start forming an answer before the questioner finishes. The brain predicts where a sentence is going and shifts into response mode early, which is why people often answer the question they expected instead of the question asked.

Train yourself to focus on the last few words of a question. They often contain the real hinge. "How do you plan to handle the budget constraints?" is about constraints, not the budget overall.