Factopus

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LESSON 5 · Business English Toolkit

PAUSE TO THINK

What makes an opening line work when you have to deliver bad news?

Signaling that you're being straight with the reader

A short, honest opener such as 'I want to be upfront with you' prepares the reader for what's coming and frames you as candid rather than evasive, which softens how the bad news lands.

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