Tone Is Everything

The same redirect can land as leadership or as a slap. The words barely change, the tone does.

Said fast and flat, "let us move on" sounds like a brush-off. Said with warmth and an unhurried pace, it sounds like someone taking care of the group.

Two quick tells:

• Slow down on the steering part, never speed up.
• Name the goal, not the problem: "so we finish on time," not "you are off track."