LESSON 3 · The Feedback Playbook
Reflect, Don't Dissect
Great feedback acts as a mirror — showing people their own behavior clearly. Bad feedback acts as a microscope, dissecting flaws under magnification. Specificity transforms forgettable communication into memorable communication — replace 'great job' with a detail about what they did and why it mattered.

Great feedback starts with a question, not the answer. 'How did you think it went?' should come before 'Here's what I'd change' — because the answer gets sharper once the person has processed their own experience first.