LESSON 3 · The Feedback Playbook
Building a Mirror Culture
Individual mirror feedback is powerful. When a team practices it together, feedback becomes part of normal work instead of a tense exception. People learn to name patterns earlier, so the meetings where tension used to hide become the meetings where useful truth can surface.
Start a team ritual: monthly mirror sessions where each person shares one observation about the group's dynamics. Ground rules: observations only, no judgments, and everyone gets a turn. Over time, the team learns to communicate more honestly because reflection becomes safe, normal, and expected.