LESSON 4 · The Feedback Playbook
Praise Is a Lesson
Specific praise teaches the team what excellence looks like — without a training session, without an all-hands, without anyone calling it training.
"The way Sarah rewrote that intro cut the email by a third and kept every key point" does two jobs at once: it recognizes Sarah, and it shows everyone what good editing looks like here. A quick observation becomes a quiet standard others copy.
Every specific compliment is a public lesson. Every vague 'great job' is a teaching moment thrown away.