LESSON 5 · The Feedback Playbook
Signal From Noise
Not all critical feedback is valid. Separate pattern feedback — heard from multiple sources across different contexts — from one-off opinions formed in a single bad meeting. One voice is anecdote; three aligned voices make a signal you can act on without second-guessing.

Act on one pattern at a time, not five at once. Spread your effort across five behaviors and you move none of them. Take the pattern the most people flagged, build one concrete swap, run it for six weeks, then pick up the next.