LESSON 2 · Business English Toolkit
When Things Go Wrong
You will forget a word mid-sentence. You will lose your place. A slide will fail. These are not disasters — they are opportunities to show composure. The phrase "Let me rephrase that" buys you five seconds to regroup.

The biggest mistake is apologizing for your English. The moment you say "Sorry, my English is not very good," you have given the audience permission to stop listening. Instead, deliver your content with full commitment.