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LESSON 6 · Speak to Actually Be Heard

Assign the Next Step

Ideas without assigned next steps die. The follow-up must name a specific action, owned by a specific person, with a specific deadline:

  • Weak: "Let us keep discussing this when we get a chance."
  • Strong: "Sarah, could you run the pilot with your team and share results by March 15?"
  • Weak: "I will send more information sometime soon."
  • Strong: "I will send the cost analysis by Wednesday — can you review it?"

Specificity creates accountability. Vagueness gives everyone permission to forget, and every unassigned action item is an idea that never gets done.